By storing items at the Seller’s location, the Purchaser agrees with and accepts these Terms and Conditions of Storing Items Made of Precious Metal.
HRVATSKI NOVČARSKI ZAVOD d.o.o. (hereinafter: “Seller”), Svetonedeljska cesta 2, 10431 Sveta Nedelja, PIN: 13018705268, provides the service of storing items made of precious metal that are purchased from the Seller.
Within the meaning of these Terms and Conditions (hereinafter: “Terms”), the Purchaser is a person who has purchased items made of precious metal from the Seller and, at the same time, agreed on the use of storage services provided by the Seller.
Within the meaning of these Terms, the Storage Item refers to any item made of precious metal and purchased from the Seller for which the Purchaser agrees to be stored instead of physically collecting it.
Storage Items are stored in a secure vault of the Seller in accordance with all safety measures pursuant to the Monetary Institutions Protection Act and industry standards regarding the production of coins.
The Seller shall take all necessary actions in order to protect the Storage Item while taking into account the existing industry standards.
Storage of items
When storing the Storage Item, the Purchaser shall be sent a Confirmation of Order and Storage of the Item to the Purchaser’s registered e-mail address. The Confirmation shall contain the name/description of items stored, their quantity and purchase price and the duration for which they are to be stored at the Seller’s location.
The Storage Items, depending on their production method, material purity and composition, and the conditions in which they were minted, method and type of packaging, age, lighting and other circumstances which are beyond, or partly within, the Seller’s control, are, even with the due care of a prudent businessman, subject to more-or-less visible chemical superficial changes, for which the Seller holds no liability.
The Seller holds no liability for the damage which may be caused due to loss of value of the Storage Item caused by prolonged storage in the Seller’s vault, nor for the damage caused by Force Majeure or other circumstances beyond the Seller’s control, which the Seller could not have predicted or avoided even with due diligence and by implementing the regulations stipulated in the Monetary Institutions Protection Act.
The fee for the service of storing the Storage Item is calculated according to the value of stored items. The Seller’s service price list is available at the Seller’s website https://www.hnz.hr/usluge/pohrana/.
The storage invoice is issued in advance, for the upcoming accounting period of 6 months, according to the value of the Storage Item on the date the invoice is issued. The accounting period starts from the first storage of the Storage Item at the Seller’s location. In case of additional storage requests, the values of all stored items are summed up and included in the next accounting period.
If the storage service is terminated before the accounting period of 6 months expires, the Purchaser may have the fee reduced, or have the paid storage fee returned, proportionally to the remaining duration of the accounting period in which the storage service is no longer used.
The Seller reserves the right to change the prices after the end of the accounting period, and the Seller shall notify the Purchaser regarding the change in a timely manner.
The storage service of the Storage Item is agreed for an indefinite period. The use of the storage service starts on the date the Storage Item is received and stored in the Seller’s vault, and the accounting period of 6 months starts on the same date.
By making a request to collect the Storage Item, the Purchaser may at any time request that the provision of storage service be stopped without providing any grounds. The Purchaser shall make the request by sending an e-mail to the Seller’s address.
The Seller may at any time stop providing the storage service without providing any grounds, of which the Seller shall notify the Purchaser via a registered e-mail. The Purchaser shall notify the Seller in the event that they change their e-mail address by updating their e-mail address data on their user account on the Seller’s website or, if the Purchaser has no user account, by sending a notice of change via e-mail to the Seller’s address. The Purchaser shall arrange for the Storage Item to be collected within 90 days from receiving the notice of service termination.
The appropriate provisions of these Terms regarding the collection of the Storage Item apply to the collection of the Storage Item in case of termination of service by the Seller. If the Purchaser does not collect the Storage Item within the aforementioned period, and no reasonable cause for the Purchaser’s inability to collect the Storage Item has been provided, the Seller reserves the right to charge penalties in the amount of 0.2% of the price at which the Purchaser purchased the Storage Item, per day of delay from the agreed collection date.
The Storage Items are handed over to the Purchaser according to the specifications set out in the Confirmation of Order and Storage of the Item.
Collection (delivery) of the Storage Item in the Republic of Croatia
Storage Items with a value lower than HRK 1,000.00 at the time of collection are delivered to the Purchaser’s desired address (updated in the user interface of the Purchaser) according to the price list listed in the General Terms and Conditions of Business and the Purchaser bears the cost of delivery.
Storage Items with a value higher than HRK 1,000.00, but lower than HRK 100,000.00 at the time of collection are delivered to the Purchaser’s desired address (updated in the user interface of the Purchaser) according to the price list listed in the General Terms and Conditions of Business and the Seller bears the cost of delivery.
For Storage Items with a value higher than HRK 100,000.00, an offer including the method of delivery, price and delivery address is delivered to the Purchaser. After the Purchaser’s payment in accordance with the delivered offer is documented, the Seller shall deliver the stored items to the designated address as soon as possible, and no longer than five business days.
In case of Storage Items with a value higher than HRK 100,000.00, it is possible, at the request of the Purchaser, to agree for the Storage Item to be collected personally at the Seller’s location at the Purchaser’s expense. Such collection must be arranged at least 48 hours in advance for security reasons. If the Seller cannot ensure the collection of the Storage Item within 48 hours due to technical or security reasons, the Seller reserves the right to postpone the delivery of the Storage Item for a maximum of five business days, of which the Seller shall notify the Purchaser without undue delay.
If the request for the termination of the service is submitted by the Purchaser, and the Purchaser does not accept the delivery offer within the remaining period and does not ask for the personal collection of stored items to be scheduled, the Purchaser shall be deemed to have withdrawn from the request and the collection of the Storage Item, and the service of storing the Storage Item shall be continued in accordance with these Terms.
The Seller shall give the Storage Item only to the Purchaser or the Purchaser’s proxy. In the event of the Purchaser’s death, the Seller shall deliver the stored items to the legal successor on the basis of a presented original or certified copy of the Certificate of Inheritance.
Delivery of the Storage Item abroad
Storage Items are delivered abroad at the Purchaser’s expense. An offer including the method of delivery, price and delivery address is delivered to the Purchaser. After the Purchaser’s payment in accordance with the delivered offer is documented, the Seller shall deliver the stored items to the designated address as soon as possible, and no longer than five business days.
The Seller shall use the collected personal data of the Purchaser only to the extent necessary to fulfill their obligations, i.e. for which there is a legal interest and for which the Seller has obtained the Purchaser’s consent, for the purposes of providing information, customer support and marketing, as well as according to the legal requirements of the competent national authorities. The Seller is obligated to protect the personal data of the Purchaser in accordance with the Law on implementation of the General Data Protection Regulation.
The Seller and the Purchaser agree that they shall try to settle any disputes arising from or in connection to the service of storing the Storage Item in an amicable manner. If they fail to settle their disputes amicably, the parties mutually agree on the jurisdiction of a competent court in Zagreb.